Ideahost Review

Do you believe in saving costs while starting out with a new initiative and slowly expanding?

If yes, then, a web hosting company like IdeaHost could turn out to be your ideal hosting service provider for any of your new websites.

If you are an individual webmaster or a small business trying to increase your online presence with a small website, then, IdeaHost could serve you well.

It doesn’t expect you to have the technical expertise about web hosting and offers reliable services with great customer support at all times. It assists you to build your own website with basic features by offering you access to an extremely user-friendly website builder tool.

All this is available at very low rates! What more could you ask for?

In this article, we shall take a look at the features IdeaHost is offering, its pros and cons, as well as their hosting plans.

Company Background

IdeaHost is based in Houston, Texas, and is one of the cheapest shared hosting providers for small and mid-sized businesses.

It is a part of EIG (the Endurance International Group), that aims to get a stronghold over the website builder market by offering typical, cheap hosting plans, combined with an effective drag-and-drop site builder and associated tools, to empower new webmasters to easily design a website from scratch, host it and start receiving visitors.

Features

Let’s take a look at the various features offered by IdeaHost.

Performance – Speed and Uptime

No webmaster likes frequent or lengthy downtime. This is easily one of the most important criteria for selecting a host for your website.

Most hosting providers do provide an uptime guarantee to win the trust of their customers. IdeaHost also offers the industry standard uptime guarantee of 99.9%, and as per the reviews of existing customers, it lives up to its claim.

If you are still not convinced about their uptime, you can check out their terms on the IdeaHost website. They are so confident about their uptime guarantee, that they offer 1-month credit if their downtime goes beyond 0.1%.

This shows that they are serious about ensuring high-quality service to their customers. To claim this credit, all you need to do is submit a ticket at the IdeaHost Help Centre with appropriate justification for their billing department to validate your claim.

Even though IdeaHost is relatively new to the world of hosting, it has been receiving praise from various quarters for their reliability and first class performance.

However, they only offer shared hosting plans, which means multiple sites will be hosted on the same server as yours. Despite this, IdeaHost is able to efficiently manage the load on the server and ensure every website gets more than enough resources to deliver a quality browsing experience to visitors.

Security

IdeaHost utilises technical security measures to avoid any misuse, loss, or unauthorised disclosure of information.

The secure server of this web host always collects any sensitive information that is shared. Confidential transaction information such as credit card number that is shared by you or your website is protected with SSL (Secure Sockets Layer) technology.

However, IdeaHost does not provide many advanced security features. So, if you need a hosting company for a large enterprise or are dealing with a lot of confidential data, then you should look elsewhere.

Customer Support

They have a very friendly and smart customer support team that makes sure you receive timely help for any issues faced, without having to spend any time figuring out the technicalities.

Their 24/7 customer service has received several good reviews from existing customers. In case of any emergencies, you can immediately call them up at 1-(832)-285-3900 or use their live chat support. Both these support teams respond quickly with minimal waiting time.

If your issue is not very urgent, you can contact IdeaHost support via email at support@ideahost.com. In a short span of time, IdeaHost has begun competing with the top hosting companies as far as quality customer support is concerned.

Control Panel

A good control panel can often make all the difference between retaining customers. IdeaHost offers the industry standard ‘cPanel’ to all subscribers and it is a treat to use for new and experienced webmasters alike.

If you have hosted a few websites before, you will find this control panel’s user interface very familiar and intuitive because you are already used to it. It is so user-friendly that you can manage your website’s back-end functionality without any hassles! Even if you are a new webmaster, cPanel is extremely easy to understand. You can upload files or install apps with a single click of your mouse using the built-in file manager.

You can host unlimited domains from your single hosting account at IdeaHost as well. For all your email requirements, you get a basic email package that enables you to manage unlimited email accounts.

You can easily access different email addresses via the webmail interface, or through POP3/IMAP based clients. cPanel also entitles you to some effective, built-in, email related features such as auto responders, email forwarding and customisable spam filters.

The IdeaHost control panel ensures that you are not left behind in the eCommerce revolution that is currently taking the world by storm. You can activate the basic eCommerce package directly from the cPanel so that you can setup your online shop and start selling products easily.

You get a free online store, along with a choice of shopping carts, and the possibility to accept payments from your customers via PayPal. It is ideal for creating a small online presence for your business.

You also have access to a state-of-the-art, website builder that makes the process of creating a website extremely easy without requiring any coding skills. It uses a simple drag-and-drop interface that lets you place items where you want them on each page without having you write a single line of code.

You also get access to a vast collection of pre-designed site templates that can help you design a professional looking website quickly. If you’re used to working with WordPress, your hosting account lets you set up your own blog on your website using the integrated setup wizard.

IdeaHost doesn’t stop supporting you once the site is created and hosted on a server, though. It continues to help you maintain your website and improve traffic by providing search engine ranking insights through Google Webmaster tools.

Satisfaction Guarantee

IdeaHost gives significant importance to customer satisfaction. It shows that it cares about customer satisfaction with their 45-day money back guarantee.

If you aren’t satisfied with their services, you can cancel your subscription with them within 45 days of signing up, and they will give you a refund. To claim your refund, you just need to generate a ‘refund request’ ticket for the IdeaHost support team before the end of the 45-day period.

If IdeaHost finds your claim to be valid as per the clause listed in their Terms of Use, you will get the complete, basic shared hosting fees refunded.

Various Plans and Pricing

IdeaHost only offers shared hosting plans, but they are very comprehensive and should meet the hosting requirements of small and mid-sized websites. With all three hosting plans, you get unlimited bandwidth and unlimited email addresses. The biggest benefit, though, is that you get a free domain name for the entire tenure of your hosting account with IdeaHost. They are currently offering a 25% discount on all their plans. Once your initial term is over, though, you will have to renew your hosting account at the original rates. The plans are listed below:

Express Hosting Plan

This is the most basic shared hosting plan offered by IdeaHost. With this, you get 500 GB of disk space for just $2.99 per month for 2-year subscriptions, $4.99 per month for annual subscriptions, or $6.99 per month for monthly subscriptions.

Create Hosting Plan

This plan offers more features and resources as compared to the Express plan. You get unlimited disk space along with a free website builder for $3.99 per month for 2-year subscriptions, $5.99 per month for annual subscriptions, or $7.49 per month for monthly subscriptions.

Business Hosting Plan

You can subscribe to this feature-rich and resource-rich hosting plan for as low as $4.99 per month (2-year subscriptions), $6.99 per month (annual subscriptions), or $8.99 per month (monthly subscriptions). This plan entitles you to $300 worth of ad credit, unlimited disk space, and access to their drag-and-drop website builder.

Advantages

  • This web host provides you with a free domain name for life (or the complete duration of your IdeaHost account) and not just for the initial term, thereby, helping you save money on domain renewals.
  • It offers multiple shared hosting plans at extremely affordable prices and thus helps you to select a plan as per your need and budget.
  • You get access to the easy-to-use website builder for free, to create a professional looking website (without any coding knowledge) with the ‘Create’ and ‘Business’ shared hosting plans.

Disadvantages

  • They are suitable only for individuals and small businesses, and not for larger organisations with a bigger number of visitors on a daily basis.
  • They do not offer dedicated IPs or email aliases.
  • They only offer shared hosting plans with no upgrade options for those preferring VPS or dedicated servers.
  • The eCommerce tools offered are limited and if you want a website for full-fledged online sales with a large catalogue of products, and secure payment transactions, you may want to look elsewhere.

The Final Verdict

IdeaHost is great for new webmasters or bloggers that don’t have any major eCommerce or bandwidth requirements. It is reliable and cheap and lets you save money on domain renewals.

However, if you’re looking for a hosting company for a larger website or store, or need some advanced security features, or VPS hosting, then IdeaHost is definitely not for you.

So, what features are most important to you when looking for a good hosting company? Let us know in the comments below, and thanks for reading!