Site5 Hosting Review

Are you a website designer or developer?

If yes, then, Site5 web hosting claims to be the one for you, especially with a tagline that says ‘Built for Designers and Developers’.

But, what about bloggers and non-technical people that are looking for a good web hosting company for their website?

After reading some customer reviews about Site5 though, you will realise that this host is also suited for non-technical webmasters as well.

However, Site5 does not offer as many features as required for site developers and designers at the price quoted for their various hosting plans.

In this review, we shall go through the features offered by Site5, their hosting plans, and their pros and cons.

Site5 Company Background

Since its inception in 1999, Site5 has gained a stronghold in the web hosting industry. The fact that they exist even today shows that they have kept pace with the constant evolution the technology industry has been undergoing.

Headquartered in Denver, Site5 has a team of 121 highly skilled members (on-staff) with all of them working remotely to support the ‘Go Green’ initiative. This team is spread across different countries of the world, making it relatively easy for customers to interact with them and get timely help.

Site5 is ‘Safe Harbour Certified’ as per the US Department of Commerce to ensure streamlined privacy protection between US and EU (European Union). It is also a BBB (Better Business Bureau) accredited host (since 2009) with a rating of A+ (which is the highest possible). That indicates Site5’s commitment towards resolving any consumer complaints rapidly and effectively.

Site5 Hosting Features

Let’s take a look at the features offered by Site5.

Performance – Speed and Uptime

Site5 offers a very high uptime of around 99.9%, which is why most of its customers consider it as an extremely reliable web host.

In fact, they are one of the rare web hosts who provide uptime guarantees of 99.9%. This means that if your server is not available (due to unscheduled outages) for the prescribed percentage of time within any month, you will get pro-rated credit from Site5 for that time.

They do not overload their shared servers with too many hosting accounts even though the server capacity is immense. They are known for providing guaranteed resources and guaranteed performance.

Site5 offers a wide choice of server locations in different countries like the US (10), Canada (3), Brazil (2), UK (1), Australia (1), The Netherlands (1), Romania (1), India (1), Singapore (1), China (1) and France (1).

This means you can select the server nearest to your target audience. This will make your website work faster for them.

Security and Backup

For security, Site5 allows subscribers to use their shared SSL certificate, free of cost. This helps make your website more secure and reliable, but you can also purchase your own, dedicated SSL certificate if needed.

Site5 ensures regular, automatic backups (at night) of every hosting account. These backups are stored securely in separate files. It is also possible for you to download your backup and have immediate access to your own archived set of files. This is very useful if your website is hacked or compromised in some other way and you lose the files on your web server.

They also offer malware protection to actively monitor your website (round the clock) for any malicious activity. If it finds something fishy, it notifies you and cleans up your site proactively. This protection service is available at an additional cost of $49.99 per year for each website.

Customer Support

The good thing about Site5 is that they don’t outsource their customer support. It is completely in-house, with a team of highly skilled, dedicated technical experts that frequently troubleshoot hosting issues and problems.

Site5’s 24/7 support is very reliable, especially since they guarantee the response time. This implies that if you do not receive any response from the Site5 support team within 6 hours of you raising a ticket/issue, you are eligible for $1 credit.

In general, the support team is quick to reply to you with plausible solutions. The support staff will investigate any issues encountered, identify the problem, find a solution, test it, and then they will send a full explanation back to you once they are satisfied with the resolution.

Additionally, the Site5 management team (management@site5.com) is easily accessible for any complaints or issues that you may have. You can always reach out to them directly if there is any unsatisfactory experience with the support staff.

Control Panel

Site5 offers a customised version of the industry standard cPanel, termed the SiteAdmin, to make it easier for customers manage their hosting accounts. With SiteAdmin, you can quickly access all the account services, as well as the tools required to configure, setup, or even make changes to your hosting, and maintain your website.

Through SiteAdmin, you can easily access site tools, server information, manage domains, manage MySQL databases, setup FTP accounts, check site stats, and even install various third-party scripts and services for free.

With the MultiAdmin feature enabled for certain hosting plans, you can manage multiple websites with each having a dedicated control panel for better security.

Satisfaction Guarantee

Site5 offers a decent money back period of 45 days for all their shared hosting and reseller hosting plans. For VPS hosting plans, they only offer a 15-day period during which you can opt-out of their hosting services and claim a refund.

However, this money back guarantee is offered on top of a 30-day free trial period. Their ultimate aim is to ensure that their customers are 100% satisfied with their hosting services.

Various Plans and Pricing

All the plans offered by Site5 comprise of unlimited disk space, unlimited bandwidth, disaster recovery backups and free migrations from other hosting services to their servers. With every plan, you get to select the location of your server for hosting your website.

The various Site5 hosting categories and plans are discussed below:

Shared Web Hosting

Site5 shared hosting plans are listed as under:

  • hostBasic – at $5.95 per month (1-year subscription) or $4.95 per month (2-year subscription) with 1 website, suitable for 10,000 visits per month
  • hostPro – at $10.95 per month (1-month subscription) or $9.95 per month (1-year subscription) or $8.95 per month (2-year subscription) with unlimited websites, suitable for 25,000 visits per month
  • hostPro+Turbo – at $13.95 per month (1-month subscription) or $12.95 per month (1-year subscription) or $11.95 per month (2-year subscription) with unlimited websites, suitable for 100,000 visits per month. Some special features include a free dedicated IP and a MultiAdmin to provide a separate control panel for each of your websites for easy maintenance

VPS Hosting

All VPS plan subscribers are entitled to one free IP address (for SiteAdmin) or two free IP addresses (for standard cPanel), with more IP addresses available with each costing $3. Site5 offers their full management services for all these plans, including monitoring, updates, and security. You also get shared SSL certification for better security.

Site5 makes use of Xen-based VPS technology that functions like a dedicated server with guaranteed disk space, bandwidth, and resources as allocated in your plan. Site5’s RAID 10 storage provides the ideal combination of website hosting performance, availability as well as redundancy.

For all fully managed Virtual Private Server hosting plans, subscribers get a choice for the standard control panel (cPanel) or the SiteAdmin/MultiAdmin (which is their easy-to-use, customised cPanel).

The fully managed VPS hosting plans (without root access) are listed below:

Plans Price (with control panel) Cores Memory Disk Space Bandwidth
VPS2 $65 per month 2 1GB 50GB 800GB
VPS3 $90 per month 2 1.5GB 75GB 1TB
VPS4 $115 per month 4 2GB 100GB 1.25TB
VPS5 $160 per month 4 3GB 155GB 1.5TB
VPS6 $180 per month 4 4GB 200GB 3TB
VPS7 $260 per month 4 6GB 300GB 4TB
VPS8 $335 per month 8 8GB 400GB 4.5TB
VPS9 $435 per month 8 12GB 600GB 5TB
VPS10 $570 per month 8 16GB 800GB 6TB
VPS11 $710 per month 16 20GB 1000GB 7TB

For unmanaged VPS plans, you get the standard cPanel, with special full root access and OS template selection from Ubuntu, Debian and CentOS. These unmanaged plans are listed below:

Plans Price (with control panel) Cores Memory Disk Space Bandwidth
UVPS1 $35 per month 2 1GB 50GB 800GB
UVPS2 $47.50 per month 2 1.5GB 75GB 1TB
UVPS3 $60 per month 4 2GB 100GB 1.25TB
UVPS4 $85 per month 4 3GB 155GB 1.5TB
UVPS5 $110 per month 4 4GB 200GB 3TB
UVPS6 $160 per month 4 6GB 300GB 4TB
UVPS7 $210 per month 8 8GB 400GB 4.5TB
UVPS8 $310 per month 8 12GB 600GB 5TB
UVPS9 $410 per month 8 16GB 800GB 6TB
UVPS10 $510 per month 16 20GB 1000GB 7TB
UVPS11 $610 per month 16 24GB 1200GB 8TB

Reseller Hosting

You can get professional reseller hosting solutions from Site5 as well. They offer fully anonymous hosting so that your clients cannot identify you as a reseller. All reseller hosting plans include three IP addresses, free billing software, custom DNS nameservers, a domain reseller account, and unlimited resold accounts.

The three Site5 reseller fhosting plans are listed below:

  • Starter – at $23.95 per month (for monthly, yearly or 3-month subscription) with 50GB disk space and 500GB bandwidth
  • Standard – at $33.95 per month (for monthly, yearly or 3-month subscription) with 80GB disk space and 700GB bandwidth
  • Premier – at $49.95 per month (for monthly, yearly or 3-month subscription) with 120GB disk space and 1000GB bandwidth

Site5 also offers a few cloud hosting plans under Cloud VPS, Cloud Reseller, and Cloud Web Hosting categories.

Advantages of Site5 Hosting

  • Their experience in the hosting industry (of over 15 years) and reliability is their USP
  • You are spoilt for choices in terms of hosting plans offered and server locations
  • They support the Go Green initiative and are actively trying to reduce their impact on the environment by relying on RECs (Renewable Energy Certificates), a remote workforce that is geographically diverse (cutting down on brick and mortar office requirements), and natural DC cooling technology to reduce power consumption by their servers
  • The Multi-Admin feature helps maintain every website separately from a different control panel, while handling multiple sites from your hosting account, ensuring that if one of your sites is compromised, the others remain secure
  • A 30-day trial allows prospective subscribers to try out Site5’s services for free before making a long term commitment

Disadvantages of Site5 Hosting

  • The price of various Site5 hosting plans is very high when compared to the features offered and the competition
  • Despite their claims of being built for developers and designers, Site5 doesn’t offer that many features to attract developers, unlike SiteGround that does provide a lot of features geared towards designers

The Final Verdict

While Site5 would be a great hosting provider for non-technical bloggers, and beginner webmasters, as well as small start-ups and development teams, it might not fit the bill if you’re a larger organisation looking for specific feature sets.

What works in its favour is that you can try out Site5’s services using the 30-day free trial and 45-day (or 15-day) money back guarantee.

Have you used Site5 hosting services? What was your experience with them? Let us and our readers know in the comments below, and thanks for reading!